Privacy Notice

We, Deutsche Bank AG and its affiliates, (“Deutsche Bank”) are pleased that you, the website user, have chosen to visit our x-market websites (the “Websites”) and thank you for taking an interest in x-markets and the related information and services. We are aware of the importance of the personal data that are entrusted to us. It is one of our fundamental responsibilities as a bank to ensure that we protect the information entrusted to us by our clients and our website visitors. Please find below select security measures we established to protect your privacy. 

Why does Deutsche Bank collect personal information?

We collect, process, and use personal information on our websites in order to offer you even better products and services, best adapt our business processes to our clients’ needs, and steer you to the most suitable product information and to MyX-markets.

How is information collected and how long is it retained?

Information collected on our website will only be retained for as long as necessary to fulfil the purpose for which it was collected. If you wish to access or correct any information Deutsche Bank AG holds about you, you may have your data deleted, blocked or corrected (as long as compliant with applicable law). You have the right to access the personal information we hold about you; this service is free of charge.

What information is collected and how is it used?

Personal data (including name, email address and telephone number) are only recorded by us if you actively and voluntarily provide us with this data, e.g. when registering for email services. The data control of the personal data transmitted by you in the context of registration or the use of a service lies with Deutsche Bank AG, which is fully responsible for the security of your personal data and compliance with the applicable data protection regulations. The data collected as part of these personalized services by Deutsche Bank AG will not be used for advertising or market research purposes without your express consent. Data will only be passed on to third parties if these third parties are members of the Deutsche Bank Group, the disclosure is necessary for the provision of the requested access or service, your consent to disclosure has been given or disclosure is otherwise permitted under data protection laws (including processing by carefully selected and monitored service providers as part of order data processing in accordance with the German Federal Data Protection Act (BDSG)).

Personal data received via the website are only used for limited purposes. This includes the possibility of responding to your request and providing the access or service you have requested, processing within the scope of the respective service or granting access to specific or individual information. This also extends to other tasks that are directly related to the requested service, the existing legal relationship with you, regulatory and legal purposes or other activities required by law as well as to prevent fraud or other illegal activities including the intrusion into IT systems.

In addition, the forwarded personal data can be stored and used to support the customer relationship, to determine your business needs, to optimize services and to offer new services, if and to the extent that this use is part of the requested service or you have consented to this use.

How is information retained, protected, and used?

Information input collected through this website will be transferred to the responsible Deutsche Bank AG division. Banking secrecy as well as confidentiality are maintained. Data will not be transferred to third parties, unless necessary to answer your queries (i.e. leaflets dispatched by vendors). Your information is used to exclusively fulfil the purpose for which it is collected, relating to the website through which it is collected.
Websites through which we collect your information are usually encoded using the encryption module of your browser. These sites are certified by renowned institutions for international encryption technique, analogous to Deutsche Bank’s Internet Banking. Moreover, Deutsche Bank AG put in place additional and comprehensive state-of-the-art security measures when both accounts and custody accounts are accessed via the Internet. Firewalls prevent unauthorized access.

Diverse encryption and identification layers protect customer information from intrusion or disclosure to third parties during data transfer. Furthermore, Deutsche Bank AG internally uses sophisticated encoding methods in order to prevent de-coding by unauthorised persons. Moreover, an electronic identifier is generated during data transfer to safeguard your information.

External links

You may find external links on our Website directing you to sites maintained by third parties. Deutsche Bank has no influence on data protection, the content or the structure of such websites operated by third parties. For more information, please refer to the data protection information of the respective responsible website operator.  

Cookie Notes

In view of the importance of data privacy, and our obligations of transparency, we provide information below about cookies, how we use them on our website and what options you have, if you wish to activate or deactivate these cookies.

What are cookies?

Cookies are small text files that are sent to your computer to ensure the technical functionality of the website and to recognize it in the context of the use of websites.

When trying to understand and control cookies, it can help to know following terminology:

  • Cookies installed on your device by the organization running the website you are visiting are known as “first party” cookies.
  • Cookies installed on your device via the website you are visiting by another organization are termed “third party” cookies. An example is a cookie set by a specialist website analytics company that provides the website owner with data on the numbers of people visiting its website (Cookies for range and usage analysis).
  • So-called “persistent cookies” remain on your device even after you close your internet browser. They are activated each time you visit the website that created that particular cookie. For example, where a "persistent cookie" is used on a website to remember your login details, you will not need to enter those details each time you visit that website (Functional and preference cookies).
  • Session cookies, by contrast, are temporary and are typically used to enable the website to operate, e.g. by permitting a user to move from page to page without having to log in again. Once you close your browser, all session cookies are deleted (Technically necessary cookies).
  • Flash cookies are installed by websites that contain media (e.g. video clips). Adobe Flash software is required for this. This allows content to be downloaded more quickly and information to be stored, for example that the content has been accessed from your device (Functional and preference cookies).

Which cookies do we use?

This website uses cookies, that are necessary for the technical functionality of our website and the recognition of errors and security relevant conspicuous features or to offer a service or functionality requested by you; e.g. a cookie that "remembers" your personal settings such as selected language or similar.

The following technically necessary cookies are used.

Cookie-name Purpose of use Class Lifetime Type Processing Company
db_cookiedeclaration_status Is set as soon as the cookie banner (upper edge of the screen) has been confirmed Technically necessary 1 year Permanent Deutsche Bank AG
LS4_ *
(LS4_ *: An exact cookie name cannot be defined as this is always regenerated by the system.)
Technical cookie for the live price data. The exact name (s) vary depending on the session. Technically necessary Session Session-Cookie Deutsche Bank AG
LS__cookie_test# Checks whether the setting of cookies is possible, will be removed again immediately Technically necessary Session Session-Cookie Deutsche Bank AG
{Guid}_History Saves the currently selected product group, {Guid} corresponds to the internal ID of the group Technically necessary Rest of the day Permanent Deutsche Bank AG
PRODUCT_OVERVIEW_PAGE_SIZE_COOKIE_NAME Search results per page - does not work for all lists Technically necessary Session Session-Cookie Deutsche Bank AG
topHeaderTicker_hidden Price ticker is displayed in the header Technically necessary Session Session-Cookie Deutsche Bank AG
topHeaderTicker_paused Pause price ticker in the header Technically necessary Session Session-Cookie Deutsche Bank AG
magazineLoginCalled Is set when selecting magazines for an order Technically necessary Session Session-Cookie Deutsche Bank AG
.ASPXAUTH User login - Used as soon as a user logs in Technically necessary Session Session-Cookie Deutsche Bank AG
Disclaimer Disclaimer of the site must be accepted in order to use the site. Not used in all countries. (e.g. active on the Swiss side) Technically necessary 6 months Permanent Deutsche Bank AG
wt3_eid Fraud detection Technically necessary 6 months Permanent Webtrekk GmbH
wt3_sid Session-Management Technically necessary Session Session-Cookie Webtrekk GmbH
wt3_cdbeid Session-Management Technically necessary Session Session-Cookie Webtrekk GmbH
wt_rla Number of requests that can still be sent Technically necessary 2 months Permanent Webtrekk GmbH
wt_nbg_Q3 Is set by the load balancer so that all requests from a user are sent to the same track server Technically necessary Session Permanent Webtrekk GmbH

How to control cookies?

With the help of some cookies you can take full advantage of the functionality of our website. If you do not activate or deactivate certain cookies, it is possible that certain functions will not be available as expected.
You can also set your web browser to deactivate cookies. Please note that most browsers offer different options for protecting your privacy. You can e.g. B. Allow first-party cookies, but block third-party cookies or receive a notification every time a website tries to install a cookie. Please note that deactivating cookies in this way means that new cookies cannot be set. However, it does not prevent previously set cookies from continuing to work on your device until you have deleted all cookies in your browser settings. You can usually find instructions for managing cookies on your browser under the help function of the browser or in the operating instructions for your smartphone.

If you feel that the above is not sufficient or if you have any queries as regards the collection, processing or use of your information we are looking forward to hearing from you. We will make every effort to reply as soon as possible and take into consideration any suggestions from your end.
If you have any queries, concerns or further questions pertaining to data protection at Deutsche Bank, please contact us by clicking on the Contact Us button.